Returns and Refunds

When you can return

Within 7 days of delivery, you can ask to return an item that arrived damaged, defective or wrong, or that does not match the listing. Please include photos or a video of the parcel and product.

Changed your mind?

Unused items in original condition with tags and packaging can be returned within 7 days for store credit or a refund, after inspection. Jewellery, charms worn or used, and personalised items are not returnable unless faulty. Return shipping for a change of mind is at your cost.

How to start

Email tanmay@zenzebra.in with your order number and what is wrong. We will confirm and arrange a pickup or tell you where to send it.

Refunds

Approved refunds go back to the original payment method within 5 to 7 business days of us receiving and checking the item. Your bank may take a few more days to show it. If we cancel an order, the refund is processed automatically in the same way.

Exchanges

If you want a different size or colour, write to us and we will swap it where stock allows.

Your rights

This policy sits alongside your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.