Privacy Policy

This policy explains what personal data Bohemian Curations Pvt Ltd ("ZenZebra", "we") collects when you use shop.zenzebra.in, why, and what you can do about it. We handle your data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

• Details you give us at checkout: name, phone number, email, delivery address, city, pincode and state.
• Your order: what you bought, the amount, and the status of payment and delivery.
• Basic technical data your browser sends, such as device type and pages visited, to keep the shop running and secure.

We do not see or store your card, UPI or netbanking details. Payment is handled by Razorpay on its own secure page.

Why we use it

• To take your order, confirm payment, pack it and deliver it.
• To send order updates by email, SMS or WhatsApp, and to answer your questions.
• To raise a GST invoice and meet tax and accounting rules.
• To prevent fraud and keep the shop working.

We use your data for these purposes only. We do not sell it.

Who we share it with

• Razorpay, to process your payment.
• Courier and logistics partners, only what they need to deliver (name, phone, address).
• Our software and hosting providers who run the shop and our order records, bound to keep it confidential.
• Authorities, where the law requires it.

How long we keep it

We keep order and invoice records for as long as tax and accounting law requires, and other data only as long as it is needed for the purposes above.

Your rights

You can ask us to show, correct or delete your personal data, withdraw consent for non-essential messages, or raise a complaint. Some records (such as invoices) we must keep by law. Write to tanmay@zenzebra.in.

Cookies

We use only the cookies and local storage needed to keep your bag and checkout working.

Grievance officer

Gurpreet Singh, Bohemian Curations Pvt Ltd, A-11, 2nd Floor, Okhla Phase I, New Delhi 110020. Email: gurpreet@zenzebra.in. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

Changes

If we change this policy we will update the date above.